Music Lovers

QHow does ScoutMee work?

A

With hundreds of performers and teachers listed on ScoutMee, you’re bound to find the perfect musician that your event just can’t go without! Just type in the category you’re interested or find suggestions in our Cool Ideas! Behold the list of local talent for you to browse. View their photos and social updates, watch their videos, check out their reviews, and interact with your favorite ones.

You can click Follow on their profile to get constant updates about their works and news, check out their list of Live Events to find the ones near you, send Direct Messages to musicians and Book Online their services: Live Performances and/or Music Lessons (according to each Artist). Try to be as thorough as possible when filling out the contact form. The more details you provide, the less back-and-forth is needed and they can get you a quote that much faster.

Once you receive a quote you are happy with, you simply confirm online and that's it... you only need to enjoy your musician and pay directly in person! We’ve designed it all to be super easy, reliable, and lightning fast.

QWhat services do Musicians on ScoutMee offer?

A

You can look for any genre of music performer for a Live Event, or multiple kinds of music tutors for personalized Music Lessons. You can refine the search for exactly the service you are looking to find, or let us suggest you some Cool Ideas to pick from!

If you just want to browse breakthrough Artists in your area of interest, you will see in each profile the services they offer clearly stated out with the relevant details (availability, location and price).

QHow do I find the service I am looking for?

A

Unlikely many other sites, you won't be asked to create a Quote Request and get loads of messages afterwards. We want you to get in touch ONLY with the Musicians you really like.

Our Search page allows you to refine your search as much as you want with Offered Service, Similar Artists, Genres, Location, Rating, Price Range and access each musician's details. Otherwise, you can get our suggestions about who is Trending in your area or what Cool Ideas you can look for.

Once you have identified a list to browse, you can either Follow or contact directly the one(s) you feel a good match with.

You will thus have replies and quotes only from the ones you would like to hire, without any stalking calls nor emails!

QI haven’t heard anything back from my message. What do I do?

A

Sorry about that! You might try sending a follow-up message through the Artist's profile. If you still don’t hear anything, it’s time to go start back again. Do another search to see the multitude of other talent ScoutMee has to offer!

QCan I negotiate the price that is provided to me in a quote?

A

Of course you can. Everything is negotiable. But be respectful and understanding that everyone has a business to run and livelihood to make. Most vendors are quoting well-thought-out prices that correctly match the quality and quantity of service you desire for your event.

QHow does booking on ScoutMee work?

A

Once you’ve browsed the site and contacted the musician you wish to book, they will send you a quote. If the quote looks good, all you have to do is confirm the booking and the final details (location, timing ect). That easy!

QDo I have to complete the booking through GigSalad?

A

We strongly recommend that you do. If you are contacted directly outside our system, we encourage you to have them go back to ScoutMee to send you an official quote. Bookings that are not done on ScoutMee are not eligible for dispute resolution or verified reviews.

Qdo I need to provide a credit card to book my event?

A

No. Payment is made in person.

QWhat should I do if the vendor does not show up for my event?

A

This is not a common occurrence, but unforeseen issues can arise. This is one reason we encourage that all bookings happen on ScoutMee. If the event is booked outside of our system, we won’t be able to help resolve issues.

QWhat happens if I need to cancel after I’ve booked someone?

A

You must immediately contact the musician you have hired and honor any cancellation terms that were provided with your quote, which may include paying the remaining balance if you cancel close to the event date.

QCan I get a Form W-9 for tax purposes?

A

When you pay any money to a vendor outside of ScoutMee, you’ll need to request a W-9 from them directly for that payment.

QHow do I leave a review?

A

Do a search to locate the performer you worked with, click on the Reviews section of their profile and proceed to fill out the review form as instructed. Once you’ve finished, you’ll receive a confirmation email that will include a verification link. This part is especially important: Your review will not be included on the site until you’ve clicked that verification link. If you have trouble receiving this email, contact us.

QCan I leave a review for someone even if I did not book them through ScoutMee?

A

You sure can! We welcome all honest reviews. We only ask that you be the actual client that hired them.

QOops, I meant to give someone all 5 stars. How can I fix that?

A

Click back on the link you will find in your original email to change your rating. Otherwise, just contact us and be sure to use or provide the email address with which the review was submitted.

Musicians

QHow do I sign up for a listing?

A

Get started by going to this page. It only takes minutes create your Profile on ScoutMee. Fans are waiting, so get to them!

QHow much does it cost to get listed?

A

NOTHING! We want you to boost your career and start making money ASAP!

QHow do I remove my profile?

A

Why would you wanna do that? It’s free! But if you must, just send us an email at support@scoutmee.com.

QI just received a message regarding an event or a lesson. Can I trust it ?

A

I just received a message regarding an event or a lesson. Can I trust it ?

Use extra caution when dealing with requests which contain any of the following:

• Requests made that do not apply to the services you offer
• Emails with exceptionally poor grammar
• People who ask to pay you up front with a large amount and request a check from you for the difference
• Inquiries with an invalid phone number

A simple test is to call the phone number, if provided. If it’s a generic answering system, a disconnected number, or a wrong number be VERY cautious.

Please contact us if you are unsure about the validity

QHow do I respond to a message?

A

Visit your Inbox and click on the message you want to respond to.

Then you’ll be given three options: you can go ahead and email a quote, you can decline the request if you are unavaible or not interested, or email a message to request more information.

QDoes ScoutMee charge for receiving messages?

A

We sure don’t. It is absolutely free to receive and respond!.

QWhy is there no contact information on the messages I receive?

A

When a client sends a message to you, the expected behavior is to receive a response back from you. For this reason, no direct email address will be provided. When you reply to a message, the client will instantly receive an email from us with your message. And your correspondence will be kept safely in the thread on that page for both parties to see.

QHow does booking on ScoutMee work?

A

It’s pretty simple actually. When you receive a message you’re interested in, just respond by sending a quote back. We’ll send that over to the client and if they like what they see, they’ll accept your quote and confirm final details. Then it’s booked! All that’s left is for you to show up, do your thing and get paid upfront!

QAre there commissions or finder’s fees to pay when I am booked through ScoutMee?

A

No! Enjoy this free trial time to the most!

QIs the scouting, interacting and booking process mobile-friendly?

A

It certainly is! Our goal is to make it as easy as possible to navigate our system, find your profile and book your services within minutes - both for your audience and for you, when you have to update your profile and reply to a message, from wherever you are!

QCan I contact other musicians on the platform?

A

You should! We all know that creatives need other creatives around, so feel free to send a message the other musicians profiles you would like to work with on a specific project, or those you simply like (as long as you respect our Terms of Use).

QI have a band but I also perform / teach alone. What should I do?

A

You can create your Band's profile starting from the I AM A MUSICIAN button and completing your information, adding then your Band members in the About Section (through email invitation links).

On top of this, you can also create your own individual profile, with your details and the services you would like to offer individually.

QCan I update a quote after I’ve sent it?

A

Quotes cannot be updated, but you can send a new one as long as it has not yet been booked.

If the client has already approved the quote and submitted payment, the gig is booked and cannot be canceled unless both parties agree to it.

QWhat happens if I do not honor a confirmed booking?

A

If you cancel or fail to honor a booking made through GigSalad, you will be charged penalty fees in order to maintain your membership on our site.

Penalty fee details:

If you cancel a booking prior to the event date, you will be responsible for covering the GigSalad service fee, regardless of whether you selected for you or the event planner to cover the cost. Your membership may be suspended until the fee is recovered.

If you fail to appear at the event for which you have been booked, you will be responsible for covering both the GigSalad service fee + a penalty fee. If these fees are not paid, your membership will be terminated.

QCan I offer both performances and lessons?

A

Yes, you can! The more services you offer, the more visible your profile will be! Edit your profile to add/edit services, including your default pricing policy and availability, and a description of the services you provide.

QCan I offer different types of lessons? Also, can I offer online lessons?

A

Yes, you can! As stated above, the more services you offer, the more visible your profile will be! For multiple types of lessons, you will have to state the details & pricing of each. If you decide to (also) offer online lessons, above at-home or commuting lessons, you can specify it in your profile and take care of the actual implementation of these (i.e. with Skype, Google Hangout, etc).

QHow do I change my act/business name?

A

This is the one and only field that you cannot change on your own. We can, though! Please contact us and someone from our Customer Happiness team will quickly make the name change for you.

QHow do I change the distance that I’m willing to travel?

A

It's easy. Just log in to your Profile and click on Edit Profile, then go to General Info, then Travel Distance. Or you can just click here.

QHow do I change the URL for my Profile?

A

If you have changed your act name or location and need your URL updated to match, we must make those changes for you. Please understand that changing your URL will break all links to your previous address, so you’ll need to update it wherever you may have it posted.

To request a change, just contact us and we’ll take care of it.

QHow do I change my password / login email / contact email?

A

All of those things can be found in your Profile under Account. Changing either your contact email or login email won’t change the other. They may be different emails or the same—either way, both will need to be updated separately.

QHow do I upload photos / audio / videos?

A

Photos: Under Edit Profile, click on Photos and choose whether you want to add a profile photo or a photo to your gallery. Click “Choose Files,” find the photo on your computer and double-click on it. Then just click “Upload.” Don’t forget to check the box saying you own the rights to the photo and add a description to it and all the tags you feel applicable (that will help us increase our search functions).

Bonus tip: You can upload multiple photos at a time! Just hold Ctrl as you select the files you want.

Audio: Under Edit Profile, click on Audio and then "Link Audio" (recommended) or “Upload Audio.” You can import songs from your SoundCloud profile to always keep track of them and ensure hi-fi quality. Otherwise, fill in the Song Title and Original Artist (this is the person who wrote or originally performed the song). Click “Choose File,” find the audio file on your computer and double-click on it. Then just click “Upload.” (Please make sure that you specify the rights to the song)

Videos: Under Edit Profile, click on Videos and then "Link Videos" (recommended) or “Upload Video”. To import your videos from YouTube or Vimeo, just copy and paste the video’s link/URL into the Video Link URL box and click “Add Video.” Super easy and only takes a second. Otherwise, you can click “Choose File,” find the video file on your computer and double-click on it. Then just click “Upload.” (Please make sure that you specify the rights to the video).

QCan I change my profile background?

A

You may choose a more generic background that’ll match the colors of your profile. To adjust these settings, go to Edit Profile and click on Change Background.

QHow can I edit/change a mistake that a client made in a review on my Profile?

A

Any changes that need to be made to reviews must be done by the person who posted the review. Just ask the reviewer to edit their review by contacting us (from the same email address they used to post the review) stating the details of the change they’d like to make. We know this might be a bit of a pain, but we do this to uphold the integrity of the reviews on ScoutMee.

QWill I be notified when I receive a review?

A

Yes, whenever a review is added to your Profile, you’ll be sent an email notification.

QCan I post reviews myself if I have received them from event planners in the past?

A

Allowing you to post a review yourself would render the rating illegitimate, so we do not allow this. To invite event professionals and clients to review you, click here.

QWill my reviews only apply to dates I have booked through ScoutMee?

A

Nope, you may invite anyone to review you, whether you got the gig through ScoutMee last week, or though a long-lasting fan (as long as they are compliant with our Terms of Use) However, reviews for events booked on our booking platform will receive a “Verified Review” banner.

QCan I dispute a review if I am unhappy with it?

A

You may dispute reviews only if they are obscene, abusive, or fraudulent. If a review you receive meets one of the above, then it can be disputed. When you select to dispute a review, it will be held for arbitration while we review your information and possibly contact the reviewer for fact-checking. If facts check out, you will be given an opportunity to work out your differences with the reviewer and if mutually agreed, the review can be removed.

QCan I opt out of receiving reviews altogether?

A

Reviews are an instrumental tool in helping music lovers make a more educated decision about who to hire, so we do require that all Profile accept feedback.

Partnerships

QCan I purchase an ad on ScoutMee?

A

If you want to advertise to our users for a relevant cause, send us an email at support@scoutmee.com and let's talk about it!

contact us at support@scoutmee.com for further questions